“What happens next?”
Patients often don’t know what stage of their journey they are in or what comes next.
THE HEALTHCARE LINE OF MUTQIN TECH
Care should flow.
So should information.
CareFlow is Mutqin Tech’s healthcare product line. We build software that connects patients and families with hospital workflows, starting with Masarak, our inpatient experience app.
Now welcoming early-adopter hospitals
PatientA journey begins
Hospital workflowConnected processes
InformationClarity at every stage
Next stepA clear way forward
BUILT FOR THE PEOPLE MOVING HEALTHCARE FORWARD
Hospital leadershipOperations teamsPatient experienceDigital transformation
THE INFORMATION GAP
The patient journey doesn’t stop at the bedside.
Care teams want to help. But when information is fragmented, patients are left to piece their journey together.
“Who should I ask?”
Patients and families repeatedly need to ask staff for updates and directions.
“Where is the information?”
Important information exists inside hospital systems, but may not reach patients at the right time.
Waiting without visibility
Some waiting is unavoidable. Not knowing why, or what comes next, creates unnecessary frustration.
The gap isn’t always in care. It’s in the flow of information.
THE CAREFLOW LINE
One healthcare line. Each product solves one gap.
CareFlow is the name for everything Mutqin Tech builds for hospitals. Masarak is the first product in the line and is available today. The others are in development.
Healthcare product lineMasarak · مسارك
Inpatient Experience AppShows patients and families every step of the hospital stay, from admission request to going home.
See MasarakFast reception entry
Registration appFaster first registration of patients at hospital reception.
Insurer approval link
IntegrationConnects the hospital system with insurers for approval requests.
INPATIENT EXPERIENCE APP · AVAILABLE NOWMASARAKExplore the patient journey
One connected view of the patient journey.
Masarak is the first product in the CareFlow line. It connects to the systems hospital departments already use and turns their events into clear updates, so patients and families know where they are in the stay and what is needed from them.
Patients and companions follow the stay on WhatsApp and a web page.
Nurses see a read-only ward view. Nobody types patient data twice.
Managers get a live control room with waiting times by department.
Status only: no clinical results or amounts leave the hospital’s systems.
A CONNECTED JOURNEY
Hospital workflowMasarak
Check-in completedComplete
Waiting for preparationComplete
Preparation requiredAction required
Ready for procedure
Procedure completed
Recovery
Discharge preparation
Configured around each hospital’s own processes.
MASARAK IN 5 SLIDES
Swipe or use the arrows to move between slides.
MASARAK FOR PATIENTS
A better experience for patients.
Less uncertainty. More understanding. A journey that feels connected.
Know what’s happening
Give patients greater visibility into their journey.
Know what to do
Present required actions clearly at the right stage.
Know what comes next
Reduce uncertainty by making the next step visible.
Less unnecessary waiting
Reduce frustration caused by waiting without information.
MASARAK FOR HOSPITALSBetter patient experience.
Better patient experience.
Better operational visibility.
When patients have more clarity, hospitals have a stronger foundation for communication, coordination, and continuous improvement.
Reduce repetitive status inquiries
Give patients information directly instead of relying on staff for every update.
Improve communication
Make important journey information available to patients at the right time.
Standardize the patient journey
Translate hospital processes into a consistent patient-facing experience.
Improve operational visibility
Create opportunities to identify bottlenecks and improve the patient journey.
Support digital transformation
Connect patient experience with existing hospital workflows and systems.
HOW MASARAK WORKS
From hospital workflow to patient experience.
Designed to work with your hospital’s processes. Not to make you start over.
01
Map
Understand the hospital’s existing patient journey and workflow.
02
Connect
Connect relevant workflow information with Masarak.
03
Guide
Provide patients with clear status updates and required actions.
04
Improve
Use journey data and feedback to identify opportunities for improvement.
THE JOURNEY IN MASARAK
Every stage. A clearer next step.
PATIENT VIEW
Pre-procedure preparation
The right instructions, at the right moment.
Preparation required
You’re in the preparation stage. Your care team will share the steps required for your procedure.
What to do
Review and follow your care team’s preparation instructions.
SHAPE WHAT COMES NEXT
Help build a more connected patient journey.
We’re inviting selected hospitals to pilot Masarak as early adopters. Let’s discover what better information flow could mean for your organization.
An early conversation.
A shared opportunity.
A shared opportunity.
